Terms & Conditions

Last updated: 24 September 2026

In short: RoadxideNow connects you with independent, verified technicians. You see the price before you pay. Parts (like a new tyre, battery or key) are paid to the technician directly. Cancelling is free until the technician starts travelling to you; after that 75% of the fee is charged and the rest refunded. If anyone is hurt or in danger, call 112 first.

1. Who we are

RoadxideNow is operated by Loginn Web Services (RC 7160614), Port Harcourt, Rivers State, Nigeria ("RoadxideNow", "we", "us"). You can contact us at enquiry@loginnwebservice.com.

These terms apply to everyone who uses the RoadxideNow app, website or services: customers, technicians and partner workshops. By creating an account, requesting help or using the app, you agree to them. Please also read our Privacy Policy.

2. What RoadxideNow does

RoadxideNow is a platform that connects drivers who need roadside help with nearby independent technicians. The technicians carry out the work; RoadxideNow finds them, verifies them, handles booking and payment of the service fee, and supports you during the job.

We work hard to find a technician quickly, but we cannot guarantee that one is available at every time and place, or how long arrival will take. If no technician takes your job, we tell you and arrange a refund (see section 7).

3. Your account

• You must be at least 18 years old to create an account.
• Give accurate details and keep your password private. You are responsible for what happens on your account.
• You can also request one-time help without an account. The same terms apply.

4. Requesting help

• Share your correct location and confirm the spot on the map, and answer the service questions truthfully. The technician relies on them to bring the right tools.
• You, or the person you named in the app, must be at the vehicle when the technician arrives.
• For lockouts, you must be the owner or authorised user of the vehicle and show the car papers or ID when asked. The technician may refuse to open a vehicle if ownership cannot be shown.
• Roadside work is done where the vehicle is. Stay in a safe place away from traffic. If anyone is hurt, a child or pet is in danger, or the vehicle is on fire, call emergency services (112) first.
• A technician may refuse or stop a job if it is unsafe, if the information given was wrong, or if they are treated abusively.

5. Prices and payment

• The service fee is shown in Naira before you pay. There is a standard rate and a night rate (midnight to 5am, Nigeria time). If the rate changes before you pay, the app shows you the new price to accept.
• You pay by card through our payment provider Paystack, or by bank transfer. We start finding a technician once your payment is confirmed. RoadxideNow does not store your card number.
• Parts are not included in the service fee. If a new tyre, battery, key or other part is needed, the technician tells you the price when they arrive and you decide whether to buy it. Parts are paid directly to the technician, not through RoadxideNow, and the sale of the part is between you and the technician.
• Fuel delivery: before you pay, the app shows the total: the service fee plus the fuel (today's pump price plus 25%, for the litres you chose). Only the service fee is paid in the app; you pay the fuel directly to the technician when it is delivered. The fuel price is fixed when you book.
• Towing is charged at the service fee shown in the app to the destination you chose.

6. Cancellations

• Free of charge until the technician starts travelling to you. If you already paid, we refund you in full.
• Once the technician is on the way, 75% of the service fee is charged as a cancellation fee, because a technician has already been sent to you; the other 25% is refunded to you. The app shows the exact amounts before you confirm.
• Once the technician has arrived, the job can no longer be cancelled in the app.
• If a technician cancels, we look for another technician for you at no extra cost.

7. Refunds

• If you paid and no technician took your job, we contact you and refund what you paid.
• For other problems, contact support within 7 days of the job. We review each case, including information from the technician, and decide fairly whether a full or partial refund is due.
• Card refunds go back to your card and can take 5–10 working days to appear. Bank-transfer payments are refunded by bank transfer. We tell you in the app when a refund has been sent.
• Nothing in these terms takes away rights you have under the Federal Competition and Consumer Protection Act 2018 or other Nigerian law.

8. Ratings and messages

After a job you can rate the technician. Ratings, messages and support requests must be honest and must not be abusive, threatening or discriminatory. We may remove content that breaks these rules.

9. Technicians

• Technicians are independent service providers, not employees or agents of RoadxideNow. They are responsible for their own tools, skills, conduct, any licences they need, and the quality of their work.
• Technicians who do car lockouts (locksmiths) must also provide a valid police clearance certificate, approved by RoadxideNow, before they receive lockout jobs. We may ask for a new one at any time and stop lockout jobs if it expires or is not accepted.
• To receive jobs you must sign up with a real photo and your National Identification Number (NIN) and be approved by RoadxideNow. We may ask for more documents and may suspend or remove technicians who break these terms, receive repeated serious complaints, or cancel jobs often.
• For each completed job you earn the service fee minus RoadxideNow's commission (currently you keep 90%), as shown in the app before you accept the job.
• For fuel delivery, the customer pays you the fuel amount shown in the app (pump price plus 25%) directly on delivery; all of it is yours and RoadxideNow takes no commission on it.
• If the customer cancels after you started travelling to them, the customer pays a cancellation fee of 75% of the service fee, and you earn 70% of that cancellation fee.
• Earnings are paid weekly to your verified bank account through Paystack.
• When a part is needed, quote a fair price, explain it to the customer before fitting it, and give a receipt when asked.
• Use customer details only to complete the job. Do not contact customers for other purposes or take jobs off the platform.

10. Partner workshops

• Workshops are added by RoadxideNow and listed to customers booking a tow near them while their subscription is paid: ₦2,000 per month or ₦20,000 per year, by card (Paystack) or bank transfer. A listing ends automatically when the subscription ends.
• When a customer chooses your workshop, you receive their details by SMS. Use them only to receive and deal with that vehicle.
• Listing a workshop is not a recommendation or guarantee by RoadxideNow. Any repair work at the workshop is agreed and paid between the customer and the workshop.

11. Acceptable use

Do not misuse RoadxideNow: no false requests, fraud, chargeback abuse, harassment, attempts to access other people's accounts or our systems, or use of the app to break the law. We may suspend or close accounts that do.

12. Our responsibility

• We provide the platform with reasonable care and skill. The technician who does the work is responsible for it.
• To the extent the law allows, RoadxideNow is not liable for indirect or unforeseeable losses, and our total liability for a job is limited to the service fee you paid for that job.
• Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Nigerian law.

13. Suspension and closing your account

You can stop using RoadxideNow at any time and ask us to close your account. We may suspend or close an account that breaks these terms, or where needed for safety or legal reasons. Amounts already owed (for example technician earnings for completed jobs) are still settled.

14. Changes to these terms

We may update these terms as the service changes. We will show the new date at the top and, for important changes, tell you in the app. Continuing to use RoadxideNow after a change means you accept the updated terms.

15. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please contact support first so we can try to resolve it. If we cannot, disputes will be handled by the courts of the Federal Republic of Nigeria, without affecting your right to contact the Federal Competition and Consumer Protection Commission.

16. Contact

Loginn Web Services, RC 7160614, Port Harcourt, Rivers State, Nigeria. Email enquiry@loginnwebservice.com.